m4rt

Last updated: September 2026

 

1. Who We Are

M4RT Ltd is the data controller for the personal information you provide to us.

• Registered Address: 5 Load St, Bewdley, DY12 2AF

• Contact Number: 01299 544017

• Email Address: info@m4rt.co.uk

 

2. The Data We Collect and Why We Have It

We collect and process personal information—including your name, delivery address, email address, phone number, and bank details (where necessary to process bank transfers)—to fulfill your orders and handle long-term product warranties.

Under the UK GDPR, our lawful bases for processing this data are:

• Contract: We need your information to fulfill our contract with you (delivering your order and processing your payment).

• Legal Obligation: We are required by law to keep financial records for statutory tax purposes.

 

3. Cookies and Tracking

Our website is hosted on the Wix platform. We use essential cookies to ensure our website functions securely and operates correctly (such as maintaining your connection or preventing security threats). We do not use tracking cookies for targeted third-party advertising or profiling. You can choose to block cookies through your individual browser settings, though some parts of our site may not work perfectly as a result. [1, 2]

 

4. How We Share Your Data

We do not sell your personal information to any third parties. We strictly share your data only when necessary to run our business, fulfill your order, or meet our legal duties. This includes sharing data with:

• Manufacturers and Couriers: To deliver your items directly to you and to manage and validate your product warranties.

• Banking and Payment Providers: To securely process payments via BACS or electronic payment gateways (such as Stripe).

• Accountants: To manage our financial reporting and bookkeeping.

• HM Revenue and Customs (HMRC): To comply with our statutory UK tax obligations.

 

5. How Long We Store Your Data

We safely store your information for 10 years from the date of your purchase. This timeframe ensures we can fully honor your long-term product warranties and meets the statutory record-keeping rules required for UK financial auditing. Once this 10-year period ends, your data is securely deleted.

 

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Your right of access: You can ask us for copies of your personal data.

• Your right to rectification: You can ask us to correct information you think is inaccurate or incomplete.

• Your right to erasure: You can ask us to erase your personal data in certain circumstances.

You do not need to pay a fee to exercise your rights. If you make a request, we have one month to respond to you.

 

7. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us directly at info@m4rt.co.uk or by using the contact details in Section 1.

If you remain unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Helpline: 0303 123 1113

• Website: ico.org.uk